PRIVACY POLICY

At www.cyclotomy.com, we don’t take the privacy of our customers lightly. That's why we have put a policy in place to protect your personal information. By ensuring that you are aware of and understand the cyclotomy Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

If we change this Policy, we will post any changes on the website, so that you are always informed about what information we collect, how we use it and under what circumstances we disclose it.

 

How we collect personal information

Whenever you visit our website, we may need to collect some information about you to facillitate your shopping experience. This can happen in different situations :

• - when you place an order, we need to know your name, e-mail address, billing address, shipping address, telephone number and credit card number, so we can process your order, ship your package to your address and inform you about your order status;
• - when you create a customer account, we ask for your name and email address;
• - when you contact us or join our mailing list, we ask for your name and your email address in order to send you a response or to keep in touch with you and inform you about Cyclotomy’s news.
• - when you browse cyclotomy.com, you are able to do so anonymously, we don't collect personal information, not even your email address. However, your browser does automatically tell us the type of computer and operating system you are using.

 

Cyclotomy respects your privacy. Any personal information that you give during your visit to our store is strictly between us. Personal information provided is only used for the services requested, such as processing your order, answering your questions, sending you newstetter, if applicable. It won't be shared, rented, sold or lent to anyone else. So feel confident that your information will remain private! We will never distribute your personal information to other companies for use in mailing lists, surveys or any other purposes.

 

How we use your personal information

We use your personal information to :

• - process and complete your order;
• - update you on your order status;
• - answer your questions and deal with any complaint or inquiry made by you;
• - contact you by email, mail or phone if we have any questions about your order;
• - validate the resgistration of your customer account and manage your customer account;
• - monitor customer traffic activity and site usage in order to help us develop the design and layout of the online store we think you will most enjoy;
• - if you signed up for our newsletter, notify you occasionally about special promotional offers, changes to the website, and new services we think you’ll be excited by;
• - personalise your shopping experience by using your previous purchases information, shopping patterns to shape future recommendations about our products, services or promotion that we think you might be interested in, unless you indicate not to do so.

 

We use La Poste to ship orders and a credit card processing company to bill users for goods and services. We need to provide these companies with personally identifiable information to help us process your order. These companies will not retain share, store or use personally identifiable information for any secondary purposes.

 

Security policy

Cyclotomy.com uses the latest, industry-standard Secure Sockets Layer (SSL) 128-bit encryption technology on all web pages where personal information is required to ensure that your personal information stays out of the wrong hands, and cannot be read or intercepted while being transferred to us.

When you place an order online through cyclotomy.com, your personal information and credit card or debit card information are encrypted, it is scrambled, transmitted across the Internet, and then decoded when it gets to us. SSL allows our server to automatically establish a secure connection with your web browser to prevent your information (especially your name, address and credit card number) from being stolen or intercepted as it travels to our payment processing system. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our website database so it isn't connected to the internet, to keep it safe from hackers. Your bank and/or credit card numbers are never transmitted to us. Whathever credit card you use, we only receive an approval or a denial from our bank.

All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us. This encryption step ensures that all data passed between our website and your browser remains private and secure. To make secure purchases, you must use an SSL-enabled browser such as Mozilla, Netscape Navigator, Internet Explorer or Safari that protects the confidentiality of your personal and credit card information while it is being transmitted.

 

Your personal information, your choice

When you are a customer account holder, you always have access to the information we have about you. To access, update or delete your profile, simply log in at www.cyclotomy.com.

We want to keep in touch with you only if you want to hear from us. If at any time you change your mind and no longer wish to receive information from cyclotomy then simply :

• - email us at contact@cyclotomy.com indicating “unsubscribe” in the object of your email, don’t forget to include your name and email address.
• - click the "unsubscribe" link at the bottom of any email Opt-In Communication you receive from us and follow the instructions provided therein.

 

Use of cookies

Like many websites, cyclotomy website uses "cookie" technology. We may place small pieces of information on your computer known as "cookies", which are stored by your browser on your computer's hard drive. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not track neither reveal any personal information about you. We use cookies to study traffic patterns on the Site so we can tailor our website to better match your interests and preferences. Cookies allow us to understand what areas of cyclotomy.com are the most popular, where our visitors are going, how long they spend there and generally to monitor usage of the website.

Most web browsers automatically accept cookies, though you do not have to. If you choose to disable cookies in your browser, please note that functionality of the Site may be limited, and you may not be able to to register with or use all features of the Site.

 

Children privacy

Cyclotomy does not knowingly or intentionally solicit personal information from children under the age of 13.

 

Your consent

We use the information we collect on the site to make shopping at www.cyclotomy.com possible and to enhance your overall shopping experience. By using our website cyclotomy.com and placing orders, you expressly consent to the use of your personal information in accordance with this Privacy Policy.

 

Contact us

We're always here to help. If you have any queries about our Privacy Policy, questions about your order or any other general questions, don’t hesitate to get in touch with us at any time via e-mail at : contact@cyclotomy.com. We welcome your comments and feedback!

 

STORE POLICY

 

Item Availability

Although we make every effort to keep sufficient stock of items on our site, there may be instances when an item you order may not be available. If we are out of stock on an item that you've ordered we will notify you by e-mail with the expected ship date. At that point, you will have the opportunity to cancel your order or have us order it for you.

 

Product pricing and Taxes

All prices displayed on cyclotomy.com are quoted in Euro and include value added tax (VAT) and duty unless otherwise specified.
Any delivery charges are additional.
Prices and availability of the products and services listed on the website are subject to change without notice.
If the price of any good increases after you have placed your order, but before despatch and debiting you credit card, the original price as seen at the time of ordering will be honoured.

 

Methods of payment

You can pay for your order by credit card with our secure payment server, e-transactions by Credit Agricole. We accept the following cards :
- Carte Bleue
- Visa
- Mastercard

 

Return Policy

If you receive your product and it's not what you expected or you're unhappy with it for any reason, you can return it within two weeks for website credit or exchange. We do not provide refunds or cash back.
Returns are accepted on all items except: non-stock items, special orders, sale items.
All returned items must be returned in original and unused condition, in its original box along with all documents and parts. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. Shipping cost are non-refundable and all costs for return shipment are at your expense (unless the return is due to en error on our part). Please enclose a copy of your invoice with the return merchandise.
Please address your return to:

Rcube Cycles
4 rue Maryse Bastié
74240 Gaillard
FRANCE

As soon as we receive your returned item(s), will contact you by email to confirm your website credit.

 

CYCLOTOMY WEBSITE TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. YOUR USE OF THE CYCLOTOMY.COM SITE CONSTITUES YOUR AGREEMENT TO FOLLOW THESE RULES AND TO BE BOUND BY THEM. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEBSITE.

 

Conformity of Goods

Cyclotomy takes every care to provide complete, accurate, up-to-date information about the products displayed on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technical errors. From time to time there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
We apologize for any inconvenience this may cause.

 

We have done our best to display as accurately as possible the colors of the products shown on the website. However, because the colors you see will depend on your monitor, we cannot accept responsibility for colour variation caused by your monitor.

 

Copyright

The following elements of this website are the property of cyclotomy.com, or our vendors, and are protected by International copyright laws:
• all text, graphics, logos, button icons, audio clips, digital downloads, and data compilations- both individually and as they are compiled on the site.
• all software

The copying, modification, distribution, reproduction or incorporation into any other work of part or all of the material available on this website in any form is prohibited other than the following :
you have permission to electronically copy and print hard copies of pages from this website for the sole purpose of placing an order or shopping with cyclotomy.com.
Unless we give you written permission in advance, any other use of this website, its content and its information, including framing of this website, is strictly prohibited.

 

Trademarks

The trademarks of cyclotomy, cyclotomy.com and our vendors may not be used without written permission. Trademarks include cyclotomy name and logo and other graphics, logos page headers, button icons, scripts and service names of cyclotomy.com products, services and programs, and those of our vendors.

 

Linking to this website

You may not include a link to our website or display the contents of our website surrounded or framed or otherwise surrounded by material not originating from us without our consent.

 

User Warranties

In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true and complete information, and that you have the authority to place the order.

 

Website Disclaimers

This website and all Content available on this website are provided on an "as is" basis without representation or warranties of any kind, either express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the operation of this website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

You expressly understand and agree that your use of this website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this website.

cyclotomy.com may provide links or references to other websites which are not under the control of cyclotomy. We have no control over the nature, content and availability of those sites and shall not be liable for any damages or injury arising from that content.

Every effort is made to keep this website up and running smoothly. However, cyclotomy takes no responsibility for, and will not be liable for, this website being temporarily unavailable due to technical issues beyond our control.

 

Changes to cyclotomy website Terms and Conditions

cyclotomy.com reserves the right to modify or change these cyclotomy website Terms and Conditions at any time in its sole discretion.

 

Termination

We reserve the right to suspend or terminate your account and restrict your use of this website at any time if we have reason to believe you have violated any of these terms and conditions, including providing us with false information.

 

CREDITS

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